Plaudit for diversionary airport

Bangor Aviation Services, which is Bangor airport’s ground handling and services division, was recently presented with the WOW award by United Airlines for its outstanding service to the airline’s multiple diver­sions to Bangor during the last few months.

Commenting on the award Andrew J Pratt Jr, Regional Performance Manager for United Express operations, said: “United Airlines is pleased to recognize our partner Bangor Aviation Services for their commitment to our customers.”

In reply, Bangor airport’s Director, Tony Caruso, said: “We appreciate this acknowledgement of our employees’ dedication, hard work and good customer service when the unexpected happens. Bangor handles many diversions in the course of a year. We strive to make every flight’s experience in Bangor a good one, whether scheduled or not. It is nice to be recognized for our efforts.”

In a typical year, Bangor International deals with more than 100 diversions. The airport’s long runway, experienced staff and its history of always being open and ready for any aircraft in operation globally, along with its strategic location, have all contributed to the station’s reputation of being a suitable diversion point, when required.

“We have a very experienced staff. They handle diversions as a matter of course. We are always ready and able to handle any flight that comes through Bangor, whether they have been on the schedule for a week or they give us 20 minutes’ notice,” remarked Assistant Airport Director, James Canders, who oversees those divisions recognized by United.